ABOUT
HELLO!
I’m Jess and it’s very nice to meet you.
Currently I live in Denver, but I’ve also lived in New York, Oregon, California and Australia. I still can’t tell you which coast is the best coast, but I can tell you where to find the best pizza … hint, it’s not in my current city.
My free time is spent going on adventures with my dogs, playing hockey, reading, designing new things, or cheering on the U.S. Women’s Soccer team.
I’m inspired by the mountains, the beach, travel, and a well designed website.
RESUME
EXPERIENCE
AMWINS
SENIOR BUSINESS ANALYST / July 2023 – Present
Provide support for clients and technology teams to deliver system solutions. Identify process improvement opportunities, leverage agile solution delivery frameworks and document requirements to guide system development. While emphasizing collaboration, accountability, and continuous improvement, I contribute to optimizing solution delivery and enhancing overall business value.
Janus Henderson Investors
BUSINESS ANALYST – PROCESS AUTOMATION / December 2021 – July 2023
Partner with internal stakeholders to analyze business processes, recommend solutions for efficiency, and ensure alignment between business needs and system development. As a liaison between stakeholders and technical teams, I facilitate effective communication and deliver successful project outcomes. By utilizing agile metrics, I drive continuous improvement and enable timely decision-making. Overall, I excel in analyzing processes, driving solutions, and delivering results through collaboration and a data-driven approach.
ICAT
AVP, UNDERWRITING OPERATIONS / December 2018 – December 2021
Provided guidance and direction to a team of Underwriters to ensure efficient workflow, customer service, and adherence to underwriting policies. I provided mentoring and feedback, implemented a data-driven onboarding process, and worked through analytics-driven identification of bottlenecks all while focusing on resource optimization. Collaborating cross-functionally with other Underwriting teams, IT, claims, and accounting, I worked to streamline processes, enhancing system functionality and ensuring a seamless integration of underwriting systems. My leadership, analytical skills, and strategic mindset drove improvements, fostered collaboration, and contributed to the success of the commercial underwriting team.
LIQID
BUSINESS SYSTEMS ANALYST / October 2017 – August 2018
Led end-to-end system implementation projects, managing project scope, timelines, and resources while effectively communicating project progress and risks to stakeholders. I collaborated with the executive team, IT, engineers, and external vendors to successfully implement a new ERP system. I also played a pivotal role in the implementation of Salesforce and Salesforce CPQ systems, ensuring seamless integration with existing business processes. Within Salesforce, I conducted extensive system configuration and customization, creating custom objects, fields, and validation rules tailored to specific business needs, ultimately enhancing data accuracy. These accomplishments highlight my expertise in project management, collaboration, and technical proficiency in system implementation and customization, contributing to improved operational efficiency and the overall effectiveness of business systems.
Starr Companies
BUSINESS ANALYST / March 2014 – October 2017
Conducted in-depth requirements gathering sessions with stakeholders, translating their business needs into functional requirements, process maps, and system specifications. I collaborated closely with cross-functional teams, including business users and developers, ensuring the seamless integration of new systems, which resulted in enhanced operational efficiency and improved business outcomes. I led end-to-end system User Acceptance Testing, managing scope, timelines, and resources, while effectively communicating testing progress and risks to stakeholders. Additionally, I identified process and systems deficiencies and developed materials to improve day-to-day operations, significantly enhancing efficiency across the organization. My expertise in requirements gathering, cross-functional collaboration, project management, and problem-solving, along with my attention to detail and analytical mindset, consistently drove successful outcomes and contributed to the overall success of projects.
AIG
OPERATIONS SUPERVISOR / February 2013 – March 2014
Oversaw and managed a team of Reinsurance Analysts, providing them with mentorship, guidance, and performance feedback, resulting in high productivity and quality in daily tasks. Through regular performance evaluations and goal-setting sessions, I fostered a culture of continuous improvement and professional growth within the team. I collaborated with cross-functional teams, including underwriting, claims, and accounting, to streamline processes, improve coordination, and enhance overall operational efficiency.
REINSURANCE ANALYST / November 2008 – February 2013
I developed and implemented an internal Reinsurance website using a CMS platform. This initiative resulted in improved accessibility, centralized information management, and enhanced employee engagement. I played a key role in customizing and configuring the CMS to meet specific organizational requirements, ensuring seamless integration with existing systems and optimizing the user experience. Through collaboration with stakeholders and cross-functional teams, I gathered requirements, defined project scope, and prioritized website features, resulting in a user-centric and tailored solution. I also contributed to the design and development of website architecture, navigation, and user interface elements, creating an intuitive and user-friendly browsing experience for users.
OPERATIONS ASSISTANT / August 2007 – November 2008
Managed the end-to-end reinsurance treaty booking process, utilizing an internal treaty booking system. This involved ensuring accurate and timely entry of treaty details and facilitating seamless data integration with underwriting and accounting systems. I collaborated with cross-functional teams, including underwriters, actuaries, and finance, to gather treaty information, validate data accuracy, and resolve any discrepancies. Additionally, I conducted regular audits and reconciliations of treaty data, ensuring compliance with internal controls and industry standards. I provided support to the SOX team during internal and external audits, actively participating in SOX testing and providing necessary documentation and evidence of compliance, which resulted in successful SOX audits.
DESIGN
The Lab Crew is an apparel and accessories company for animal lovers. I created the products, the brand, the logo and I built the website.
